Privacy Policy
Last updated: January 2025
1. Introduction
Jack's Gelato is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect information about you in a variety of ways, including:
Personal Data: Name, email address, phone number, and postal address when you place an order, make an enquiry, or sign up for our mailing list.
Payment Information: Payment card details are processed securely by our payment providers and are not stored on our servers.
Usage Data: Information about how you access and use our website, including your IP address, browser type, and pages visited.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Respond to your enquiries and provide customer support
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website.
You can control cookies through your browser settings. However, disabling cookies may affect some website functionality.
5. Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist us in operating our business (e.g., delivery services, payment processors)
- Legal authorities when required by law
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Data portability
- Withdraw consent at any time
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: hello@jacksgelato.co.uk
Address: 6 Bene't St, Cambridge, CB2 3QN